Privacy Policy 17winrm

Introduction and Scope of This Policy

17winrm ("we", "platform" or "company") is committed to protecting user privacy. This Privacy Policy describes how we collect, use, store and disclose personal information obtained from users who register for and use our services.

This policy applies to all users who access the 17winrm platform, whether through the website https://17winrm.org, the mobile app, or any other digital channel we operate. By registering an account or using our services, you are deemed to have read, understood and agreed to the terms set out in this Privacy Policy.

If you do not agree with any part of this policy, you are advised not to use 17winrm's services. For any privacy-related enquiries, you can contact our customer support team via 24/7 live chat or email.

Information We Collect

In the course of account registration and platform use, 17winrm may collect the following categories of information:

• Identity Information: Full name, date of birth, identification card number (MyKad) or passport, and mobile phone number.
• Contact Information: A valid email address and mailing address if required for account verification.
• Financial Information: e-wallet account details (Touch 'n Go eWallet, DuitNow, Boost, ShopeePay), online banking information via FPX, or cryptocurrency wallet addresses (USDT, BTC, ETH) for processing deposits and withdrawals.
• Activity Data: Game records, transaction history, login times, IP address, device type and web browser information.
• Cookie Data: Cookie information and similar tracking technologies used to improve your experience on our platform.
• Communications: Any correspondence you send to our support team, including live chat session records.

17winrm does not collect sensitive information such as medical records, biometric data, or information relating to users' religion and beliefs.

Purpose of Use

The personal information we collect is used solely for legitimate purposes related to the operation of the 17winrm platform. These purposes include:

• Registration, verification and management of user accounts, including age checks to confirm that users are 21 years of age or older before using our services.
• Processing financial transactions including deposits and withdrawals within the set timeframe.
• Providing 24/7 customer support via live chat and email in Malay and English.
• Verifying user identity in compliance with the Know Your Customer (KYC) requirements mandated under our international licensing.
• Detecting and preventing fraud, money laundering, and other activities that violate the platform's Terms and Conditions.
• Personalising and improving the user experience on the platform based on usage patterns analysed in aggregate.
• Fulfilling legal obligations and reporting to the relevant licensing bodies.
• Sending promotional information, bonuses and platform updates — you can opt out of marketing communications at any time.

Sharing and Disclosure of Information

17winrm does not sell users' personal information to any third party. However, in certain situations, we may share information with the following parties for limited purposes:

• Payment Service Providers: Third-party payment processors that handle transactions via FPX, e-wallets and cryptocurrency require certain information to complete transactions securely.
• Technology Providers: Technology partners who assist us with platform hosting, cybersecurity and data analytics — all bound by strict confidentiality agreements.
• Licensing and Regulatory Bodies: In situations where disclosure is required by legislation or the international licensing bodies that govern our operations.
• Law Enforcement Agencies: Where we receive a valid court order or official request from the relevant authorities.

In all cases above, the information shared is limited to what is necessary, and the receiving parties are bound by confidentiality obligations equivalent to our own standards.

Cookies and Tracking Technologies

The 17winrm platform uses cookies and similar technologies such as web beacons and local storage to improve platform functionality and the user experience. Cookies are small text files stored on your device when you visit our website.

The types of cookies we use include:

• Essential Cookies: Required for core platform functions such as login session management and security.
• Performance Cookies: Help us understand how users interact with the platform for technical improvement purposes.
• Preference Cookies: Store your chosen settings such as language and display preferences.

You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect the functionality of some parts of the platform.

Data Retention Period

17winrm retains your personal information for as long as necessary to fulfil the data collection purposes stated in this policy, or for as long as required by applicable licensing and legal obligations.

In general, active account information is retained for the duration that your account remains active. After account closure, we will retain certain records for the minimum period required by the licensing body. Financial transaction data is retained for audit and compliance purposes.

Once the retention period ends, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

Cross-Border Data Transfers

As 17winrm operates under international licensing, your personal information may be stored or processed on servers located outside Malaysia. In such cases, we ensure that protection equivalent to international standards is applied at every point of data transfer.

All cross-border data transfers are carried out with appropriate safeguards, including the use of standard data transfer agreements and other internationally recognised protection mechanisms.

Data Security

17winrm applies various technical and organisational measures to protect personal information from unauthorised access, theft, loss and misuse. These measures include:

• 256-bit SSL/TLS encryption for all communication between your device and our servers.
• Strict internal access controls — only staff who require access to carry out their duties are permitted to view user data.
• Continuous security system monitoring to detect any suspicious activity.
• Regular security testing including penetration testing by independent parties.
• Staff training on data security practices and cyber threat awareness.

Although we work hard to ensure data security, no system can guarantee absolute security. Should any security incident involving user data occur, we will notify affected users in accordance with established procedures.

Links to Third-Party Sites

The 17winrm platform may contain links to third-party websites in certain contexts, such as links to game providers or payment processors. This Privacy Policy does not apply to those third-party websites.

We encourage you to read the privacy policy of every website you visit. 17winrm is not responsible for the privacy practices or content of third-party websites that may be linked from our platform.

Changes to This Privacy Policy

17winrm reserves the right to update or modify this Privacy Policy from time to time. Any significant changes will be communicated to users via in-platform notifications or by email at least seven (7) days before the changes take effect.

Continued use of 17winrm services after the effective date of such changes is considered your acceptance of the updated Privacy Policy. The "Last Updated" date at the top of this page will always reflect the latest version of the policy in effect.